Registered Manager

We are seeking an experienced and results-driven Registered Manager to lead an established domiciliary care branch in Ashford. This is an excellent opportunity for a strong leader with a proven track record of improving service quality, increasing care hours and driving operational performance.

The branch currently delivers over 800 care hours per week, with significant potential for growth. The service is currently rated Requires Improvement by the CQC, and the successful candidate will play a key role in improving compliance, strengthening care standards and working towards a better inspection outcome.

As Registered Manager, you will take responsibility for the day-to-day running of the branch, lead and develop the existing Care Coordinator and Field Supervisor, and implement effective strategies to improve performance, grow the service and ensure the consistent delivery of safe, person-centred care.

Key responsibilities

• Oversee the day-to-day operations of the domiciliary care branch, ensuring compliance with CQC regulations and organisational policies.
• Lead, support and develop the Care Coordinator and Field Supervisor to maintain an effective and motivated team.
• Implement improvement plans to address the current CQC rating of Requires Improvement and work towards achieving a better inspection outcome.
• Drive business growth by increasing care hours from the current level of over 800 per week.
• Monitor service quality, identify operational weaknesses and implement corrective actions.
• Maintain accurate records and ensure all care delivery meets regulatory requirements and organisational standards.
• Build and maintain strong relationships with clients, families, local authorities and other relevant stakeholders.
• Monitor branch performance against operational targets and identify opportunities for sustainable growth.
• Promote a culture of accountability, continuous improvement and person-centred care.
• Participate in the shared on-call rota, including weekday and weekend cover.

Do you have?

• Proven experience as a Registered Manager within domiciliary care.
• A strong track record of improving branch performance and increasing care hours.
• Good knowledge of CQC regulations, compliance and quality improvement.
• Experience leading teams and implementing operational improvements.
• The ability to identify growth opportunities and manage branch performance effectively.
• Excellent leadership, communication and organisational skills.
• A full UK driving licence.

Benefits:

• Competitive salary of up to £40,000 per year, depending on experience.
• Bonus structure available once the branch reaches 1,000 care hours.
• Weekend on-call payment of £100, with weekday on-call shared between the team on an unpaid basis.
• Statutory pension with a company pension plan.
• Fully paid training and development opportunities, where applicable.
• Additional benefits in line with the organisation’s benefits package.