Assistant Registered Manager

About the Role

As an Assistant Registered Manager, you will be responsible for the day-to-day operational management of the service ensuring compliance with relevant legislation. Working in partnership with colleagues in the senior management team you will ensure the provision of a high-quality service enabling individual needs and organizational priorities to be met in accordance with available resources.

Key Responsibilities

• To support the Registered Manager in the operational day-to-day management of the service, ensuring safe, effective and person-centred delivery.
• To provide calm, consistent and solutions-focused leadership to the Somerset team, promoting accountability, ownership and psychological safety.
• To lead agreed operational areas of the service, making day-to-day decisions within delegated authority and escalating concerns appropriately.
• To support the implementation and maintenance of clear systems, processes and routines that improve organisation, communication and service oversight.
• To work in partnership with the Registered Manager to ensure responsibilities, decision-making and escalation routes are clearly understood across the team.
• To oversee and support Care Coordinators in managing their caseloads, priorities, actions and professional development.
• To monitor service risks, staffing pressures, incidents and quality concerns, ensuring timely action and escalation where required.
• To support office staff through regular supervision, coaching, performance conversations and team meetings.
• To ensure clinicians and office staff maintain compliance with mandatory training, supervisions and competency requirements.
• To work closely with recruitment to support safe staffing levels and workforce planning.
• To attend and contribute to meetings with families, commissioners, social workers, MDT professionals and other stakeholders as required.
• To maintain a good working knowledge of CQC regulations, safeguarding responsibilities and current social care legislation.
• To support the completion of audits, governance processes, safeguarding enquiries, investigations and action plans.
• To ensure high-quality care planning, risk assessments, documentation and record keeping are maintained across the service.
• To promote a culture where colleagues identify solutions, take ownership and continuously improve practice.
• To work effectively and collaboratively with internal departments including HR, Recruitment, Compliance, Quality, Therapy, Finance and Operations.
• To uphold the welfare, dignity and outcomes of the people we support, clinicians and colleagues at all times.
• To maintain effective knowledge of PASS, care planning, risk assessment and Positive Behaviour Support.
• To support the onboarding and development of new colleagues, ensuring expectations, standards and company values are clearly understood.
• To maintain services within agreed quality, financial and operational parameters.
• To participate in the on-call rota as required and provide management support during out-of-hours issues.
• To undertake training, development and networking opportunities to maintain professional competence and support the growth of Leaf Somerset.

About You:

• Hold current qualifications relevant to health and social care within industry level 5 (desirable).
• Willing to work towards a level 5 if not already got one.
• Experience working within a CQC regulated service.
• Knowledge of safeguarding practices.
• Have experience effectively managing services with adults and young children with disabilities / behaviors of concern. (Essential)
• Have experience of working with local authorities, families, supervision, inductions, and training.
• Must have experience in undertaking risk assessments, care planning and reviews with a multiple team of relevant professional bodies.
• Calm and emotionally intelligent under pressure.
• Strong leadership and people management skills.
• Highly organized and systematic approach.
• Able to balance operational oversight with attention to detail.
• Confident making decisions and holding others accountable.
• Excellent communication and relationship-building skills.
• Able to identify risks and escalate appropriately.
• Solutions-focused and able to drive continuous improvement.
• Passionate about developing people and creating high-performing teams.
• Committed to delivering exceptional outcomes for the people we support.