Care Coordinator

Nurseline Healthcare/CTS, part of the Catalyst Care Group, provides person-centred care and support to individuals across the community.

The service supports people transitioning from hospital, secure and residential settings into appropriate community-based support. As the service continues to grow, this is an exciting opportunity to join an established team and play an important role in the development and smooth running of the service.

About the Role

As a Care Coordinator, you will be responsible for coordinating day-to-day staffing and service delivery, ensuring clients receive the right support and clinicians are appropriately matched to their needs.

You will be the first point of contact for a range of client and clinician queries, providing a responsive and professional service while ensuring all staffing arrangements are delivered safely, efficiently and in line with company procedures and care standards.

You will work closely with the Transforming Care, Account Management and Sales teams, supporting effective communication across the organisation and contributing to positive client relationships and the continued growth of the service.

This is a varied, fast-paced role that would suit someone who is organised, proactive and confident managing multiple priorities.

Working Pattern

The team operates across an 8am–8pm service window, with colleagues working on a rotating shift pattern:

• 8am–4pm
• 9am–5pm
• 10am–6pm

The role is hybrid, with more office-based working encouraged during the first five months to support training, development and integration into the team.

There is no on-call requirement for this role.

Key Responsibilities

• Coordinate staffing solutions to meet client and service requirements.
• Match clinicians’ skills, experience and availability to individual client needs.
• Manage incoming queries from clients and clinicians, ensuring they are responded to promptly and professionally.
• Work closely with internal teams to ensure smooth and compliant service delivery.
• Maintain accurate staffing, client and clinician records.
• Ensure all activity follows company policies, procedures and relevant care and compliance requirements.
• Build and maintain positive working relationships with clients, clinicians and colleagues.
• Support the wider team with service development and continuous improvement.
• Contribute to the growth of the service by providing a high-quality and responsive coordination function.

About You

We are looking for someone who is organised, reliable and confident working in a busy environment where priorities can change throughout the day.

You will ideally have:

• Experience within the healthcare or social care sector, preferably in a coordination, administration or similar operational role.
• Strong communication and interpersonal skills.
• Excellent organisational skills and the ability to manage multiple queries and priorities at once.
• Good attention to detail and the ability to maintain accurate records.
• Confidence using Microsoft Word, Outlook and Excel.
• The ability to work proactively and as part of a wider team.
• A professional and solutions-focused approach when dealing with clients and clinicians.
• NVQ Level 2 in Health and Social Care is desirable but not essential.
• A full UK driving licence.

Benefits

• Employee Assistance Programme
• Retail Discount Scheme
• Workplace Pension Scheme
• Gym and Cycle to Work discounts
• Health Cash Plan
• Four additional wellness days per year
• Extra holiday day on your birthday
• Group Life Insurance
• Group Critical Illness Cover
• Income Protection Cover