Our client delivers specialist trauma-informed services supporting adults with complex mental health needs. The service works with individuals experiencing a range of challenges, including trauma, PTSD, personality disorders, self-harm, bipolar disorder, eating disorders, and schizophrenia.

The focus is on helping people live safely, independently, and with dignity, while providing consistent emotional and practical support that promotes stability, recovery, and long-term independence.

Due to the nature of the service and the needs of the women supported, this role is open to female applicants only.

About the role

As a Support Worker, you’ll manage a caseload of service users, acting as a key point of contact and ensuring support is delivered consistently, safely, and in line with agreed outcomes. You’ll work closely with individuals to develop and review support plans, risk management plans, and task plans, helping them progress towards greater independence and community integration.

The role combines emotional support with practical input, from medication support and property upkeep, to crisis intervention and engagement strategies. You’ll liaise regularly with healthcare professionals, external agencies, and family members, ensuring communication is clear and collaborative at all times.

This is a demanding but highly rewarding role, requiring resilience, confidence, and experience in working with people who have complex mental health and trauma-related needs.

Key Responsibilities

• Managing a caseload of service users and ensuring agreed support is delivered safely and consistently
• Completing and reviewing support plans, risk assessments, and task plans with clear, outcome-focused goals
• Promoting independence through practical and emotional support, including medication management
• Supporting crisis mitigation and resolution, using calm and flexible approaches
• Working closely with external professionals, including healthcare services, and keeping all parties informed
• Building positive relationships with family members and acting as a key point of contact
• Supporting service users to engage with their local community, education, and employment opportunities
• Raising safeguarding concerns and referrals in line with local authority procedures

About You

• Experience working within mental health services, ideally supporting individuals with trauma and complex needs
• Previous experience working at keyworker level or managing a caseload
• NVQ in Health & Social Care preferred, or equivalent practical experience
• Strong communication and interpersonal skills, with a calm and professional approach
• Good IT skills and confidence with recording and reporting requirements
• Understanding of mental health legislation and medication regimes
• Full UK driving licence required, with access to a vehicle preferred

Working Pattern & Pay

This is a full-time role working 37.5 hours per week across Monday to Sunday. Shift patterns are typically Tuesday to Saturday or Sunday to Thursday, with preferences discussed at interview (though not guaranteed).

There is also the option to complete a weekly 12-hour sleep-in shift, paid at £12.21 per hour once induction is completed. With sleep-ins included, total weekly hours would be 47.5, increasing overall annual earnings.

Benefits

• 25 days of paid annual leave plus 8 Bank Holidays
• Additional paid day off on your birthday
• Competitive salary with enhanced overtime rates
• Work-based pension scheme with employer contributions
• Comprehensive induction and ongoing role support
• Training, CPD and clear opportunities for career progression
• Employee Assistance Programme for well-being support
• Supportive, inclusive working environment with staff recognition

Apply Now
If you are motivated to support individuals with complex needs to move forward positively within the community, we encourage you to apply.