Support Worker – Specialised Trauma Services

Our client delivers specialist trauma-informed services across regulated and non-regulated settings, supporting women with complex and enduring mental health needs. Individuals supported may experience personality disorders, PTSD, trauma, self-harm, bipolar disorder, eating disorders, and schizophrenia.

The service focuses on promoting independence, safety, and dignity, ensuring individuals are supported to stabilise, rebuild confidence, and move towards long-term recovery within structured and supportive environments.

Due to the nature of the service and the needs of the women supported, this role is open to female applicants only.
This is a lawful occupational requirement, to ensure the safety, dignity, and wellbeing of service users who have experienced trauma, abuse, or domestic violence.

About the role

As a Support Worker, you will manage a defined caseload and provide practical, emotional, and structured support to individuals with complex mental health and trauma-related needs. You will work collaboratively with healthcare professionals, families, and external agencies to ensure care is coordinated, compliant, and outcome-focused.

This is a challenging but highly rewarding position requiring resilience, emotional intelligence, and confidence working in high-risk and complex environments. You will play a key role in supporting individuals to achieve greater independence while ensuring licence conditions and safeguarding responsibilities are upheld.

The service operates across a structured weekly rota. Shift patterns are typically Tuesday to Saturday or Sunday to Thursday (preferences discussed at interview).

There is an optional weekly 12-hour sleep-in shift, paid at £12.21 per hour following successful completion of induction.

Key Responsibilities

• Manage and oversee a caseload, ensuring support plans and risk assessments are regularly reviewed and outcomes achieved
• Develop and implement clear, outcome-focused support and task plans
• Promote independence through practical and emotional support, including medication assistance
• Support individuals during periods of crisis, using proactive and flexible approaches
• Monitor engagement levels and develop strategies to improve participation
• Maintain strong communication with external healthcare professionals and agencies
• Build positive relationships with families and act as a key point of contact
• Support individuals to access education, employment, and community opportunities
• Oversee individual and communal budgets where required
• Raise safeguarding concerns appropriately and in line with local authority procedures
• Support with the upkeep and maintenance of service users properties

About You

• Minimum two years experience supporting individuals with mental health needs (required)
• Minimum two years experience working with trauma (required)
• Experience working at Keyworker level
• NVQ in Health & Social Care preferred, or equivalent practical experience
• Strong understanding of the Mental Health Act and medication management
• Confident managing risk and working with complex cases
• Strong IT and record-keeping skills
• Excellent interpersonal and relationship-building skills
• Full UK driving licence required, with access to a vehicle preferred
• Enhanced DBS clearance required

Benefits

• Weekly rota provided
• Two Wellbeing Days per year (or option to convert to annual leave)
• Health Cash Plan (post-probation)
• Employee Assistance Programme
• Cycle to Work Scheme
• Blue Light Card discounts
• Early access to pay
• Crisis loan scheme
• Special Day leave (one additional day per year)
• Refer a Friend scheme
• Ongoing training and development support

Apply Now
If you are motivated to support individuals with complex needs to move forward positively within the community, we encourage you to apply.