Dual Registered Manager

About the role

We are seeking an experienced CQC Dual Registered Manager to oversee services across Birmingham and Warwickshire. The ideal candidate will have strong knowledge of CQC regulations and demonstrate the ability to put this into practice through effective day-to-day management, ensuring high standards of care, accurate record-keeping and consistent oversight across both services.

Key Responsibilities

• Ensure staff understand the difference between prompting and supervision and providing physical assistance, and know when each level of support is appropriate.
• Oversee the quality and accuracy of daily care records, ensuring that all personal care delivered is clearly documented and consistent with individual assessments and care plans.
• Ensure the Mental Capacity Act (MCA) is appropriately applied throughout assessments, care delivery and decision-making, with all relevant actions and decisions accurately recorded.
• Maintain effective oversight of both services, ensuring consistent care standards, regulatory compliance and high-quality practice.
• Ensure staff have a clear understanding of what constitutes personal care and how it relates to each individual’s assessed needs.

About You

• Proven experience as a CQC Registered Manager, ideally overseeing two registered services or managing dual registrations.
• A strong track record of achieving and maintaining Good or Outstanding CQC ratings.
• Excellent knowledge of CQC regulations, regulatory compliance, quality assurance and service improvement.
• A practical understanding of personal care and how it relates to individuals’ assessed needs and care plans.
• A clear understanding of the distinction between prompting and supervision and providing physical assistance, including when each is required.
• Experience ensuring daily care records accurately reflect the personal care delivered and are aligned with individual assessments and care plans.
• Strong knowledge of the Mental Capacity Act (MCA), including its application to assessments, care delivery, decision-making and record keeping.
• Experience supporting, guiding and developing staff to deliver person-centred care and maintain accurate, high-quality documentation.
• The ability to monitor care standards, identify areas for improvement and implement effective actions to enhance service quality.
• Strong leadership, organisational and management skills, with the ability to maintain effective oversight of both services and ensure consistent standards.
• The ability to demonstrate your management experience through practical examples, including inspection outcomes, compliance improvements and your personal contribution to service development.