Operations Manager

We are recruiting on behalf of our client for an experienced and highly organised Operations Manager to support the day-to-day running of a growing care business across Bristol and Chippenham.

This is a pivotal role within the organisation, designed to take full ownership of operational and administrative functions, enabling the Registered Manager to focus on the delivery and quality of care services.

About the Role

As an Operations Manager, you will be responsible for ensuring the smooth, efficient, and compliant running of core business operations. You will oversee key functions including payroll, recruitment, HR processes, invoicing, and general administration across both internal teams and external staff.

You will act as a central point of coordination, supporting workforce management, maintaining strong client relationships, and ensuring that internal systems and processes operate effectively.

This role also offers the opportunity to contribute to business growth through proactive recruitment, talent pipeline development, and involvement in new business opportunities and tender submissions.

Key Responsibilities

• Oversee day-to-day operational and administrative functions across the business
• Manage payroll processes, ensuring accuracy and timely delivery
• Lead end-to-end recruitment activities, including sourcing, onboarding, and compliance
• Build and maintain talent pipelines to support current and future staffing needs
• Manage HR processes, including employee records, relations, and performance tracking
• Oversee invoicing, billing, and financial administration processes
• Support business development activity, including identifying opportunities and building client relationships
• Contribute to tender preparation and submission processes
• Act as a key point of contact for clients, maintaining professional and effective relationships
• Support workforce planning, rota coordination, and resource allocation
• Implement and improve systems, processes, and operational efficiencies
• Promote staff wellbeing initiatives and support a positive working culture
• Ensure all processes remain compliant with company policies and regulatory standards

About You

• Previous experience in an operations, administration, or office management role, ideally within the care sector or a similar environment
• Strong understanding of payroll, HR processes, and recruitment
• Experience or exposure to business development, client engagement, or tender processes is advantageous
• Highly organised with the ability to manage multiple priorities effectively
• Confident working with data, systems, and financial administration
• Excellent communication and relationship-building skills
• Proactive, solutions-focused, and able to work independently
• Strong attention to detail with a commitment to high standards

Benefits

• 28 days annual leave
• Career progression opportunities within a growing organisation
• Supportive senior leadership structure
• Company pension and sick pay scheme
• Team events and professional development support

This role is ideal for someone who thrives in a fast-paced environment and enjoys bringing structure, efficiency, and organisation to a growing business. You will play a key role in supporting both operational delivery and long-term growth, contributing directly to the success of the organisation.