Our client delivers specialised trauma-informed services, including regulated provision, supporting individuals with complex mental health needs within safe, structured environments.

The service is built on the belief that everyone is supportable with the right approach and deserves to live in a safe, caring, and empowering setting. Individuals are seen as more than their diagnosis or past experiences, with support focused on dignity, independence, and meaningful progress.

About the Role

As a Support Worker within the Specialised Trauma Service, you will support individuals experiencing complex and enduring mental health needs, including personality disorders, trauma, PTSD, self-harm behaviours, bipolar disorder, eating disorders, and schizophrenia.

This is a highly rewarding yet challenging role requiring resilience, emotional intelligence, and a strong understanding of trauma-informed practice. You will work as part of a multidisciplinary team while remaining self-motivated and accountable for delivering high-quality, person-centred support.

Your focus will be on promoting independence, supporting individuals to achieve personal goals, maintaining safe living environments, and ensuring compliance with licence conditions where applicable.

The role operates on a rota basis across Monday to Sunday, working 40.25 hours per week in line with service needs.

Key Responsibilities

• Manage and oversee a defined caseload of service users, ensuring all elements of support are delivered effectively
• Complete and regularly review support plans with clear actions and measurable outcomes
• Develop and maintain clear task plans, ensuring accurate recording and team-wide consistency
• Complete, implement, and review comprehensive risk management plans
• Deliver flexible, creative, and outcomes-driven support tailored to individual needs
• Support individuals in achieving personal goals and ensure cases remain compliant with service standards
• Provide crisis mitigation and resolution support where required
• Identify and address non-engagement, implementing strategies to improve participation
• Liaise proactively with external healthcare professionals and partner agencies
• Build and maintain positive relationships with family members and key stakeholders
• Enable access to community participation, education, and employment opportunities
• Oversee individual and communal budgets where required
• Raise safeguarding referrals in line with policy and statutory requirements
• Support with the upkeep and maintenance of service users accommodation
• Provide emotional support and assist with medication management in line with care plans

About You

• Experience working with individuals with complex mental health needs
• Experience supporting individuals who have experienced trauma
• Experience operating at Keyworker level
• NVQ in Health and Social Care (preferred) or equivalent experience
• Strong interpersonal skills and the ability to build effective relationships
• Confidence in managing risk and responding to crisis situations
• Solid IT skills and accurate record-keeping ability
• Working knowledge of the Mental Health Act
• Understanding of medication regimes and safe administration practices
• A resilient, compassionate, and proactive approach

Benefits

• Opportunity to increase earnings through sleep-ins and overtime
• 28 days annual leave (including bank holidays)
• 2 wellbeing days per year
• Access to a health cash plan
• Company pension scheme
• Cycle to Work Scheme
• EV Salary Sacrifice Scheme
• A collaborative and supportive team environment
• Ongoing training and development opportunities